Shipping policy

Delivery options:

• We currently only ship to the UK
• We offer FREE Shipping on all orders:

• • • Royal Mail Standard (2-3 business days)

• • Estimated transit times provided at checkout do not include processing time, weekends, or holidays
    

By placing an order on our website, you agree to the following terms:

• All sales are final. Due to the nature of the matcha products, we do not offer returns and refunds for orders that have already been shipped.
• If you notice an error in your order after placing it, please contact us immediately by email - customersupport@thematchasommelier.co.uk. We aim to respond within 48hours (excluding weekends)
• Orders can only be cancelled within 1 hour of placing them. After this period, or once a shipping confirmation has been sent, we are unable to cancel or modify orders.

Responsibility

• While we provide estimated shipping costs and transit times at checkout, these are not guaranteed and may vary based on special occasions and delivery location.